How To Get a Free Phone That Doesn’t Suck

Posted on by sleepygirl
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Art: Robin Mead

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Help During the Coronavirus: Food. Rent. Internet. Unemployment. Paid Leave. Student Loans. Grocery Delivery. Doctor Visits. Bills. Pets. What to Do During School Closings. Important updates and bright ideas: Read the Latest Updates

Getting a Phone

If you are homebound or bedbound or disabled, phone and internet can be your key to survival and connection with the outside world. Lilac got a free phone through a “lifeline” service and she was kind enough to share her experiences and everything she learned along the way:

Lilac Gets a Phone

If you are low income, you can get a free cell phone or landline phone through Lifeline. This service is available to all low income people and you do not have to be approved for disability to qualify.

Here’s the trick: Stay the hell away from SafeLink.

After years of languishing in SafeLink desolation, I finally switched to a new service. Now I have a great, free smartphone with two surprising features: You can talk…. and you can listen! That’s right. Talk AND listen!!!! Take that SafeLink! But don’t just take my word for it, see what customers have to say about Safelink.

Phone Options

Assurance Wireless – Provides monthly data, unlimited texts, and monthly minutes. Available to people who receive Medicaid or Supplemental Nutrition Assistance Program (SNAP). You can also qualify based on your household income.

Qlink Wireless – Provides limited free monthly calling and unlimited free texting. You may qualify if you already receive government benefit programs like: Food Stamps, Medicaid, Federal Housing / Section 8 Assistance, Supplemental Security Income, or Veteran’s Pension and Survivors Pension Program

Other Free Phone Services – Please comment below with your experiences.

Life Line Land Lines – It is also possible to get a landline instead of a cell phone. These phones are discounted, not totally free. (Reader review: “My phone bill went from $35 per month to $6 per month”).

Before selecting a phone company, it’s a good idea to check and make sure they will be able to provide service and connection in all the locations you will be using the phone.

Internet Options

There are also several services that offer low-cost internet. Good News! $10 Internet! For Real!

Comcast and a few other low-income internet programs won’t allow current customers to sign up unless you cancel your service for 90 days first. Tips from readers: $10 Internet & The 90 Day Waiting Period

If you get low cost internet, you can sign up for a free google voice number, and make all the calls you want!

Financial Survival for People with Disabilities

If you are low-income and disabled, there are many other programs and services that may be able to help you. Learn more about ways to get assistance with rent, food, utilities, medical equipment, home modifications, medications, electric wheelchairs, disability benefits, and more: How to Be Poor in America

If You are Married

If you are married and your spouse and you live together, you are only allowed to have one lifeline phone. You cannot each get your own lifeline phone.

If You Live with Other Adults

The rule is one phone per household. But wait!!! This rule is very tricky. A household is not what you think it is….

“The definition of a household is anyone living at an address who share income and household expenses.” The rules are explained here.

Suzy and Grace Example: Suzy lives with her sister Grace. They each pay half the rent and half the utilities. They do not share their income and keep separate bank accounts and finances. Suzy and Grace are two households. They are eligible for two phones.

Suzy and George Example: Suzy lives with her boyfriend George. Suzy and George share a bank account and share their money. Suzy and George are one household. They are eligible for one phone.

Lilac Cancels SafeLink

Several people asked me how I switched phones. Here’s how it worked for me: I cannot believe how long I stayed with SafeLink. I could not hear anything and half the calls were dropped. I tried to request a new phone, but there is no way to contact them online, and they are only reachable by phone… super helpful for someone without a working phone!

At some point they sent me a little text noting that due to such-and-such lawsuit they were required to offer me a new phone. I spent some time online trying to apply for this supposed new phone, only to be told that I don’t live where I (obviously) do live and that I should call them with my broken phone upon which I (obviously) cannot call them.

One day someone told me that some companies give smart phones. I thought there was no possibility on earth that this could be true. I was wrong.

I canceled SafeLink by going to my account online on the SafeLink website. Oddly, the SafeLink phone does not turn off when you cancel! My phone kept whatever minutes were still on there and kept working. They did not ask for it back.

It’s important to cancel your old account before applying for a new phone anywhere else. You are not supposed to sign up for two services at the same time. I printed out the page online verifying that my Safelink phone was canceled and kept it, just in case anything ever came up.

I applied for Assurance Wireless online. They sent me a form in the mail to sign. Then they sent me a phone. Whole thing took 2-3 weeks.

When I got the new phone it did not work correctly right away. It turned on, but it wasn’t sending texts. I finally figured out that I had to call Assurance and activate it. They were very nice and I have been quite happy with my new phone.

Landline or Cellphone?

Some people with chronic illness find that cell phones cause symptoms. Learn more about Electrohypersensitivity.

Thanks for Reading

🌸 This page is part of the free online guide for anyone who is low income and disabled: How to Be Poor in America

🌸 Art on this page by Robin Mead and Elizabeth D’Angelo.

🌸 Page Updated: 9/1/19

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🌸 Please comment below with stories, ideas, questions or suggestions.

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56 thoughts on “How To Get a Free Phone That Doesn’t Suck”

  1. I just wanted to let ppl know that it is NOT NECESSARY (and not the “most important thing,” either) to cancel your current lifeline service before signing up for a new different one. Yes, it is true that you are not supposed to have to lifeline phones or services in your household at the same time. However they clearly state that when you sign up for the second one your your first one is automatically canceled and I know from my own experiences that this is true I switched these services all the time I just got a true connect SIM card in the mail they canceled my you link some card but then I got a new like some card in the mail I’m always trying to get the best phone or the best deal so far I have had no luck in a good phone from these people but I’m still holding out hope. Anyways I just didn’t want people to have to go two to three weeks without a phone waiting to cancel one and start another when you can literally just sign up for whichever one you want whenever you want it and I’ll just cancel the other one.
    good luck people

    Like

  2. I’m curious whether anyone’s had a positive experience with this free program since the last comment was posted. I’m considering it because I found out I qualify, but the comments here are making me very nervous about switching from my current (so-so but cheap) mobile service.

    I’d be grateful to hear from anyone who’s tried Q-Link, Safelink or Assurance since they’re the only providers I can seem to find in my area. Thanks!

    Like

  3. Thank you for your article. I was very skeptical about signing up with Safelink, and you confirmed my suspicions. However, I experienced the same disappointment with Assurance Wireless, not only with their phone, but with their customer service. I stayed with them for 9 years or longer with the belief my options were limited. Only when Assurance forced me to change plans did I find out there are many good Lifeline plans to choose from. I cannot speak for their phones as yet because I am still looking to get my minutes and text back. How I lost them? I called to activate and old phone because the speaker on the phone that I was using is no good. I called to ask if I could just have the voice minutes and text, I don’t need data. They said “yes”. SOOO WRONG!! They changed my plan. I went from 1000 minutes to 350 minutes and then say they cannot change it back. They are taking no responsibility for giving me the wrong information. I called several times a day for three to four days and each time a new customer rep with better English gives me new information, like I agreed to this no matter how many times I tell them not so. And one even tried to tell me it is in the contract. That is laughable since the person who activated my phone did not mention a new contract, go over any new contract, and did not ask if I wanted to change my plan. She just did her job. Good luck with them. Make sure you have a good phone so you don’t need to have a conversation. they are only good for taking orders.

    Like

  4. I have helped several people get their free phone and I have used QLink to get these folks their phones. I have never apologized so much in my life for the service these people get. First handed experience, I talk to these folks daily to check on them or just to converse. I cannot tell you how many times the call gets dropped or they just don’t have service. Keep this in mind when choosing a carrier. Also, God forbid you need help with an issue, calling customer service is not an option. I don’t think there is a live human that works for QLink. Lastly, what you are not told, if you are bringing your own phone, is to make sure the phone is free and clear. A couple of people were bringing their TracPhone, or they thought they were, TracPhone will not release the phone if you have not paid for twelve months. I was able to sign my friend up, QLink confirmed that the phone was transferrable, got the SIM card in the mail, no service. I thought I was doing something wrong, finally called TracPhone to ask if it was a different problem and was told that in the agreement (fine print) when you purchase a TracPhone, it is stated that if you do not pay for service for twelve months, you cannot use the phone under another service. Good Luck To All!!!

    Liked by 1 person

  5. All I want to do is switch my service from the junk UMX assurance wireless sent me to my Moto E6 I bought but no you have to pay an arm and leg to get a decent phone from our website not many choices but a couple are decent phones but you get them free from other companies like metro yes my Moto E6 is Verizon but I’m pretty sure they could do it if they put a little effort on it because how else do they allow you to keep your old phone and number when switching to their company.

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    1. WOW sounds like all government phones suck,I got a ZTE phone from Qlink wireless,cheapest phone made,all kinds of problems with it,but I don’t think they have “customer service”,in a year I’ve talked to 2 people at Qlink, problems with them too,can’t understand them…bottom line I guess we get what we pay for!!!

      Like

      1. Has to be the service I had a metro zte phone best phone I ever had until I let my daughter borrow it she went to Boston with it Boston Massachusetts and lost it did not have warranty which I should have got could not afford another phone at time but the phone she lost was free so left metro

        Like

    2. Except for being unable to get live help with Safelink, I’ve found that Safelink was the lesser of two evils. Assurance and the UMX phone they provided me are just awful! As soon as I can, I’m going back to Safelink. The lousy
      UMX phone already went out in the garbage!

      Like

  6. Just signed up for Q-Link. I brought my Verizon Samsung Galaxy S8 and kept my Verizon number. Works no problem so far.

    Like

  7. Ive been trying to get a Phone (without a phone) in Montana for 10 years and all they do is keep telling me to contact CenturyTel. But when I do and when I send them the CenturytTel Obomba Application,,,,,,,,,,,,,, they are totally incoherent and no one has ever heard of the phone program and they treat me like an Idiot…….

    I went to stay in Michigan and got the phone right away,,,,,, and came back to Montana and Safelink works perfect because it is a Tracphone which same as Verizon uses. The Tech Support is a incoherent convoluted catastrophe, but anything Tracphone seems to be what has the best results………….

    but now I am back in Montana, they are going to shut it off real soon , and I dont have any place to call……. none of the State OPA or DPPHS Services have a clue……………

    any of the websites suggesting this services for Montana is years old and jnone of them answer any Email on their Sites,,,,,,,,,,

    who are the ones running this on the State End that negotiates with Lifelink and that other USCxxx place ? Who answers for this at the State Level that is responsible for this Program ? There are 1000’s f people being denied Services here…….

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  9. Hi there,
    I have been with Safelink for 10 or 11 years now. They gave me an LG 300G (10-11 year old phone) that I am still using to this day.

    They sent me a courtesy replacement battery several years back and havne’t had to replace it…YET anyway.

    Last year I had to re-certify and used same (but updated) documentation I always use and was told 2-3 times, over the phone, I was denied?? Finally, when the end date came, I saw I was accepted because I am still using my service! And the sight now says approved even though it doesn’t show the date.

    I have not had any issues with hard to hear calls, dropped calls and such. There have been a couple dead zones I ran into here and there, but pretty sure that was the location I was in at the time.

    Today, I was given a hand-me-down iPhone 5s (in great condition) reset to factory settings and called Safelink. The rep said there was an error in searching for this phone. I asked why because it is an unlocked phone and he said okay and charged me for a SIM card I am supposed to receive by Friday. He told me when I get the new SIM card installed to call them and they will activate my “new” phone.

    But now, I am concerned because when I finally found the BYOP compatibility list on their site, it is not listed, hence his error? And when I went over to their phones for sale. Just in 2019, they had an iPhone 3 or 4(?) that was refurbished for $99. February 2020, the oldest Apple they sell now is the iPhone 6 for $200!

    Granted the SIM card is only $1.08 thank goodness, but between the headaches last year with re-certification and now the possibility this phone won’t work with said SIM card, really irks me. I guess I will find out soon enough what is in my near future, but I am pretty sure I will be giving my iPhone (smartphone) back to my friend. 😦

    Just thought I would share.

    Liked by 1 person

      1. Thanks sleepygirl it will be nice if I can pull it off.
        And I don’t know if it does, but I hope it helps someone out there.

        Like

        1. I just remembered I didn’t let you know how it went!

          First for $1.08, I was impressed it came so quick and required a signature-I received it Wednesday instead of Friday.
          Second, I installed the SIM card and called them to transfer everything over. They said since the iPhone 6 was the latest one that is supported, they didn’t think it would work. I explained it was unlocked, it’s GSM and the other rep sold me the SIM card and so on, so they agreed to give it a try.

          It worked!!!

          Liked by 2 people

  10. @macman
    Why are they best? FYI Assurance is built on Sprint nationwide network and offers 1 replacement phone for lost/broken device.

    Like

  11. I signed up for SAFELINK as an alternative tor Assurance – it sucks BIG time!
    1. I made one call to a friend – so it definately works, including the authorization to have Lifelink.
    2. It then stopped working.
    3. When I called (4 times) the menus led me in circles, ultimately only ending with a demand for money.
    4. By carefully following each and every branch in the menus, I found a non-obvious way to get to a person. Then the hell really began.
    5. The first person I talked to latched onto _one_word_, assumed that she knew what I wanted and wouldn’t listen to anything I was saying. When I finally got her attention, she punished me for expecting service by sending me to a recorded message intended for the situation where a phone is suspected to be stolen.
    6. Climbing the corporate ladder just got me more hell from people who claimed to be “supervisor,” “Manager,” and “Corporate” – all while the call center noise continued in the background.
    7. When you ask for the name of the person answering your call, you get something that sounds like it _might_ be a name, but not in English or Hindi. Internet searching fails to bring up the “names.”

    I’d rather have EBOLA than deal with these people again! At least some people survive ebola.

    Liked by 2 people

  13. Had a safelink phone until I forgot to make my monthly call(was using skype most often)…they cut me off and there was only snail mail to respond with.I signed up with Qlink and got a ZTE…slightly bigger than the last phone with 8 gigs of memory as opposed to the previous handset.8 gigs…wow I thought,turns out the phone uses 7.3 gigs just operating all the apps that were pre-installed…most of which are useless google products like books,movies and the like,which need lots of storage just to house downloaded content.Also many of the apps cannot be deleted.So I invested in a micro SD card (about $8.00) that the phone is supposed to use for extended memory.For some reason it shows the added memory as available yet will say at 8 gigs that it cannot download updates due to insufficient memory and then tries to shut down.I then have trouble reading messages or sending replies.as far as relying on it to find work,can you imagine having a phone this odd?For some reason google needs to update its gaggle of apps almost daily which uses data and adds more content to the apps and uses up space. Basically,I have a phone that gets hot and is unusable for anything other than the time of day.I still have the previous handset,it has an FM receiver for radio,not an app…an actual radio,good for bike rides.the big question,why do they offer a phone that has no useful memory beyond the base requirements of its operating system?…not laughing at this joke.

    Like

    1. Hi Ken,
      Unfortunately, it’s the government that dictates at least one call a month. They think that if you are not using it, then you don’t need it. I wanted one mostly for emergencies and when I am away from home, but I am thinking that since they pay for the service whether you use the minutes or not, this way the money is not wasted.

      Like

  14. i had Safelink for years. Sometimes I’d have to move about to get better reception. Other than that I had good service using the phone they provided -. some old Samsung through Cricket -. this thing wasn’t a smart phone.
    Customer Service was he[pful and the Tech. Folks too. I had misplaced/lost/ or been stolen four times and easily Safelink replaced within two weeks having called with problem. Surprised to hear Y’all having difficulties. Sorry.
    I’d like to know more of Access Wireless however.
    Thanks. Sleepy for a great web site. .

    Like

    1. HEY LYNN HERE,S SOME INFO ON ACCESS WIRELESS! BETTER PHONE AND SERVICE PLUS BRING YOUR OWN PHONES LYNN! HERE,S HOW TO CALL
      THEM CALL 1-866-594-3644 THEN LISTEN TO RECORDING THEN PRESS 1 THEN 2 THEN 1 YOU,LL GET TO TALK WITH A LIVE PERSON THEY CAN SEND
      YOU,LL A FORM FOR SERVICE IF YOU,LL ASK THEM ! IT TAKE 2-4 WEEKS TO
      SEE IF YOU,LL QUALIFY AND RECEIVE YOUR PHONE AND INFO ON HOW TO ACTIVATE YOUR PHONE! ACCESS WIRELESS HOURS ARE MON- SAT 8 AM TO MIDNIGHT SUNDAY 10 AM -7 PM OR YOU,LL CAN GO ONLINE ACCESS WIRELESS/ ENROLL.COM THAT,S HOW I APPLIED ON ACCESS WIRELESS AND I QUALIFY FOR ACCESS WIRELESS LYNN.

      Like

      1. Even more positives about accesswireless…if you shop at ANY Kroger-owned store with a rewards card (QFC, Fred Meyer, etc.) You get either 20 free minutes or 20 free MB of data (the reward you receive is dependent on your home state) for every $100 you spend in store. And… drumroll… purchases with food stamps DO count! I’ve found their over the phone customer service to be laughable at best, infuriating at worst, but you can reach a much more competant team via email. Just a couple tips, hope they help!

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  15. Both Assurance and Safelink have horrible call quality. While Assurance offers at least 1 free phone replacement in-case it breaks or lost, Safelink does not!. Qlink website function looks worse than Assurance, even shady, with no proper service area map. Reviews online aren’t great either. So only alternative is to buy a cheap used factory unlocked phone from amazon or ebay and put in a prepaid SIM.

    Like

  16. I called Safelink to sign up. The guy I spoke to didn’t know much, couldn’t explain, I couldn’t understand him, and the volume was so low I could hardly hear him on speaker phone.

    Then they send me the worst & cheapest phone, which is an Alcatel Raven. These dumb phones sell for about $7.

    The are so bad, they make LG look like Sumsung, and Samsung like Apple.

    It has so much programmed, it burns data. It sends so many updates and wastes data. Sometimes it will load an update while you are in the middle of something.

    The phone is very uncooperative. It types wrong, it deletes sentences,

    They also rip people who want more data ever minutes off by offering wierd plans. You can get 1000 minutes & 1000 GB data or 350 minutes & 2000 GB data. (Well it should be 500 minutes.)

    Further more, if you sign up for the 2nd plan (which I did), they may not give it to you. I had to go to the website & change it, which may make people wait a month.

    I have used Tracphone before, and have little problems with the phone service.

    But while they promise unlimited texts, they do say some may require fees. So I am scared to use it.

    They say a person can use an unlocked smartphone of their own, but they are ambiguous with this.

    Like

  17. Anyone ever get a recording telling you you need to requalify for Assurance Wireless, then tell you that your phone is not an Assurance Wireless phone and cut the connection. All this occurred on my Qlink phone. I have never had Assurance Wireless.

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  18. ACCESS WIRELESS IS THE BEST THEY HAVE BETTER PLAN AND BRING YOUR OWN PHONE PLUS PORT YOUR ASSURANCE NUMBER 2-3 DAY FREE!

    Like

  19. Just received my SafeLink SIM card for the BYOP program. I made sure that it was compatible with their service. Sat around for a week and a half, waiting for the SIM card, I have a Samsung J7 that was my BF’s.
    Well sure enough, their SIM and this phone are NOT compatible.
    I too looked for a way to contact them, and they ONLY have a phone #. What kind of joke is that? NO email, in this day and age, offering these phones?
    Prior I had an Alcatel phone, trust me, you do NOT want an Alcatel. You will see them as possible “upgrades” everywhere, in stores all over. Horrible!
    Alcatel continuously added THEIR own programs onto my phone, filling up all available space with Alcatel crap. They added their own Weather app, then a Calendar app, neither needed, both apps drained a full battery in 2 hours.
    I used that phone with Metro PCS. Never worked right. I didn’t receive incoming calls no matter where I was, my home is in their “5 Bar” area, nope. Callers told me that they’d call and it either went right into VM, or nothing happened. I missed dozens of Text messages, phone right next to me, no message.
    So IMHO Metro Pcs, Alcatel, and now SafeLink are all pretty bad.
    Starting over from the drawing board.

    Like

  20. Thanks for all your comments about the Lifeline program. I too am caught up. In the hassle of trying to get a cell.
    phone. Can it be any more difficult? Now you guys tell me that if and when I get approved they have crummy phones and service. Sound like they are scamming the government to me. Sounds like SafeLink isn’t any better.

    Liked by 1 person

  21. I have had Assurance,not happy.Ive had this phone for 4 months.Problems are, not reliable,When I make or attempt to answer a call,it cuts off.Also the phone number I have for it has been used by more than 4 different people and constant bill collector calls and texts When I do get a call answered,is this so n so,I say no this isn’t and call gets cut off anywho.I will be looking for another service.I got this phone because I need it for job searching and so potential employers can contact me.I know 3 other people who are having same problem.

    Liked by 1 person

  22. Assurance sucks, safelink sucks, static , drop calls, extremely poor customer service, Assurance doesn’t honor what the website tells you you’ll get, q link not available here in Mississippi. Anyone know of decent service? I’m pulling my hair out in frustration and going in circles with providers.

    Liked by 1 person

  23. How long does it take to receive assurance application? We applied online October 31 and the status shows that application was mailed. It’s getting frustrating because we started a safelink application four weeks ago and sent them all required documents by sms, mail, and even uploaded but they still show as documents missing. After calling several times we started the assurance application hoping this one will have better luck being processed.

    Liked by 1 person

  24. I have Q-Link and it’s horrible! The phone has never worked right and periodically I have to go through and delete the “free” stuff they download to the phone. It doesn’t have enough memory for ME to download programs, and wouldn’t accept the memory card I tried to add. Sometimes I don’t get my TXT msgs until the next day. The service area is lousy. Top it all off with there is really no way to contact customer service about any problems! You get recordings or told to fork out $25 for a new phone, that of course is the same piece of junk you already got from them!

    Like

  25. Well I have Qlink and to me it sucks I had to pay 25 for replacement phone.when the first phone they send me I never got.The replacement phone doesn’t work well at all.Really all I want is to use my own phone that I bought for straight talk and really I wouldn’t care what company I had.But it says the phone is not compatable. Anyone know where I don’t have to use a cheap phone.

    Like

  26. Safelink’s smartphones are not user friendly. We’re an apple family so Androids are unfamiliar territory to us. They do offer better phones for a fee via Tracfone. I called Safelink to ask if I can give my son my old iphone 6 (unlocked) and have it hooked up to their system. They told me yes, so long as I have a BYOB SIM Card that is compatible, which only costs $1 (available at any major chains like CVS, etc). Once we got everything ready, I called Safelink tp link it up and Voila! So much better than what they offer!

    Liked by 1 person

    1. Be forwewarned that sometimes iPhones, even if compatible with a network, may have their service cut out for long periods of time because they don’t reach all the “bands” of a service provider. I used my Verizon iPhone 5s (which come unlocked and are supposed to work with any service) with Assurance Wireless (which is AT&T) and it mostly worked, but randomly the phone service would go down. Turns out it’s not 100% compatible. The smartphone they gave me always has service if I use the Assurance Wireless SIM card in that.

      Liked by 3 people

  27. I have a Safelink card that they sent me becasue I wanted to keep my older model I-Phone. My model is about 5-6 levels behind the newest uber expensive I-Phone. As a working poor person, I am grateful for just a phone, my own phone and a phone card. Safelink does not work very well, even on the free wireless card that you put into your phone. My phone is unlocked, but I can’t afford to get rid of Safeliink just yet. I don’t even make $300 a week when taxes are taken out! You can’t make phone calls 1/2 the time, I run around where I live to try to find a semi decent reception. Phone calls drop, I can’t hear the person on the other line or they can’t hear me. It frustrates me endure phone interviews where I can’t just explain to the person on the other line that “I am poor, I can’t even afford a phone, I’m doing my best with what I’ve been given.” People are way too privileged, they don’t understand the struggles of so many working class people. I don’t make enough to afford a phone, I doubt many employers would give a damn enough to have an ounce of sympathy for me and others in my situation. So YES, if you can stay away from Safelnk, even the wireless card into your own phone, do so. It works great for texts and things on the web, until they bottleneck your data and you will at many times have NO SERVICE at all, dont’ bother calling or trying to have calls come in becasue reception is always iffy at best. Yet, another hurdle the poor have to endure and overcome, something anyone with enough income WILL NEVER GET!

    Liked by 1 person

  28. Had Safelink for years & was just great full to have a free phone. The phones were primitive & customer service took forever. Lots of problems.
    My husband got a Qlink phone for us. It’s nice for a smartphone but it didn’t work properly. Then I dropped it & the screen broke. Now I have to pay $25 for a replacement. They are okay but hard to get in touch with.

    Like

  29. You can only have a cell phone or a landline.
    I don’t understand why this rule exists.
    People who are on SSI or similar income should be able to get both.

    Liked by 1 person

  30. I have experience with and definitely do not recommend enTouch. Their customer service folks used to be very rude and lie to you just to get you off the phone. A year later, they seem to have more courteous customer service reps but they do not honor their Bring Your Own Device policy, even with a network-compatible phone. My phone was stolen and I tried several times over a period of about a year to get them to activate a new device for me. I finally had to cancel my service because the only options they would give me were to buy a new phone from them for $25 or cancel. Since my service was automatically switched over from a different company that stopped serving my area, they did not even provide the phone I originally had, but they still wanted me to pay them to replace it.

    Liked by 1 person

  32. Hi,

    I loved your post, very informative! I work for a wireless communication company called, enTouch Wireless and would love to give you more information about the company. We provide the Lifeline Program and include a smartphone, unlimited texting, unlimited talk, and 500 MB of data. We recently started a blog so feel free to look at it for more information as well as our website which is linked to the blog!

    If you are every looking to add or write another article about this topic I would be happy to write something up for you about our services!

    Liked by 1 person

  33. inresting comments abt SAFELINK: i applied (again) 3 months ago, they “sent” a phone that was wrecked in transit. i just called 2x abt replacement, and they say “my” particular fone is not in warehouse (in India?). more to come

    Liked by 1 person

  34. What type of Assurance approved cell phone do you have? It’s my understanding that they only offer their own model or one can buy a slightly larger version for $19.95 (which is still the about the size of a matchbook cover.

    I know, because I have that one, and it is almost worthless both in quality and service. So I’m curious as to what model ‘smartphone’ you have that is Assurance approved?

    Liked by 3 people

    1. Hi Kevin,

      I am using whatever they sent me and it works great for me.

      I don’t know what any of this means, but here is what it says:

      model n817

      android 444

      Did you get your phone through Assurance?

      Liked by 1 person

      1. 817 is a zte i had 2 from assurance both died in 3 weeks message says no android service hope i get decent phone from safelink on utube young girl got a samsung

        Like

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